Core Network Availability: 99.30%
Equates to: Downtime: 5 hours 2 minutes 24 seconds
Uptime: 29 days 18 hours 57 minutes 36 seconds

Support Coverage
Monday to Friday: 8am to 10pm EST
Saturday: 9am to 6pm EST
Sunday & PH: 9am to 5pm EST

Repair Coverage
Monday to Friday: 8am to 7pm WST
Sat, Sun & PH: Closed

Response Times
Urban Area: 8 Business Hours (within coverage window)
Rural Area: 8 Business Hours (within coverage window)
Remote Area: 8 Business Hours (within coverage window)

Repair Times
Urban Area: 1 Clear Business Day (As per Telstra SLA)
Rural Area: 2 Clear Business Days (As per Telstra SLA)
Remote Area: 3 Clear Business Days (As per Telstra SLA)

Rebates
For each hour outside SLA, rebate is 1 days worth of access for service per calendar month
Maximum rebate is 1 monthly access fee for the plan you are on at the time of the outage occurred